Stopped at the store this grocery store this morning. The deli section and the bakery are right next to each other. A marvelous apple cinnamon smell is wafting from the back area behind the deli and bakery. I approach the bakery department, no one is there. Approach the deli section, two ladies talking. I ask about the apple smell, what is it I want to know that smells so good.
Her response? I don't know. Must be coming from the bakery, she says and returns to her conversation with her partner.
Walked away without anything from the deli, nothing from the bakery. Now, I know darn well that if they had bothered to ask the person in the bakery department what he/she was cooking, I would have bought whatever it was. If it wasn't ready, I would have waited or come back. It would have only taken her a couple of minutes to wander into the back and ask.
Moral. If you have a business and your employees are sectioned off - make sure you have a team, not a bunch of departments. You should have a customer communication rule - every employee should be able to communicate
with anyone within the company. It should be a requirement if the customer is the one asking the questions.
But I probably hit the deli counter when she was deeply involved in a serious issue with her partner behind the counter. I'm sure its very important that her teeth are at their whitest and she uses the best toothpaste for that effect.
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